Terms and Conditions

The owner of the online store CUUBIC.EE (hereinafter the Online Store) is Cuubic OÜ. The prices of the products sold in the online store are in euros.

Validity of the sales contract, product and price information.

The terms of sale apply to the purchase of goods from the Online Store. The prices of the products sold in the online store are indicated next to the products.

The price includes a delivery fee, unless otherwise stated. The fee for delivering the goods depends on the location of the buyer and the method of delivery.

Information about the product is provided in the Webshop directly next to the product.

Forming the order.

To order the goods, you must add the desired products to the shopping cart. To complete the order, you must fill in the required data fields and select the appropriate method of product delivery. The amount of the fee will then be displayed on the screen, which can be paid through a bank link (bank links provided by Montonio Finance).

The contract enters into force from the receipt of the amount to be paid to the current account of the Online Store.

If the ordered goods cannot be delivered due to the end of the goods or for some other reason, the buyer will be informed of this as soon as possible and the money paid (including the costs of delivering the goods) will be returned without delay, but no later than within 14 days of sending the notice.

Delivery.

Shipping costs within Estonia are included in the product price. Shipments within Estonia generally arrive at the destination specified by the buyer within 1-5 working days from the entry into force of the sales contract.

Delivery outside Estonia takes place within 10 calendar days. In exceptional cases, you have the right to deliver the goods within 30 calendar days. The goods are delivered by a courier selected by the online store.

The right of withdrawal and the right to file a claim.

After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days. In order to return the goods, an application/claim must be submitted in free form to the e-mail address info@kotkapesa.ee within 14 days of receiving the goods at the latest. The buyer bears the costs of returning the goods, unless the reason for the return lies in the fact that the item to be returned does not correspond to what was ordered. The buyer must return the goods within 14 days following the submission of the application or provide proof that he has handed over the goods to the carrier of the goods within the aforementioned period.

Upon receipt of the returned goods, the online store will return to the buyer immediately, but no later than 14 days after receiving the withdrawal, all fees received from the buyer under the contract. The Online Store may refuse to issue refunds until it has received the item that is the subject of the contract or until the buyer has provided evidence that it has returned the item, whichever occurs first. If the buyer has explicitly chosen a delivery method other than the cheapest usual delivery method offered by the Webshop, the Webshop does not have to return to the consumer the cost that exceeds the cost associated with the usual delivery method.

Direct marketing and personal data processing.

The online store uses the personal data entered by the buyer (including name, phone number, address, e-mail address, bank details) only to process the order and send the goods to the buyer.

The online store transmits personal data to companies providing transport services in order to deliver the goods. The online store sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed his wish to do so by entering an e-mail address on the website and has indicated his wish to receive direct mail notifications.

The buyer can opt out of offers and newsletters sent to e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers. The controller of personal data is Cuubic OÜ, which transfers the personal data necessary for making payments to the authorized processor Montonio Finance OÜ.

Solving arguments.

If the buyer has claims regarding the Online Store, they must be sent to info@cuubic.ee. If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can appeal to the Consumer Disputes Committee. The buyer can turn to the platform for resolving consumer disputes of the European Union.